Category Archives: Testimonial Tuesday

Testimonial Tuesday

This week’s testimonial is from Joe Pitman, a retired telecommunications technician, who lives in Newberry Springs, California, which is located in the Mojave Desert. 

The following is a letter Joe wrote to Roman, a support technician at Wi-Ex. 

Subject: zBoost Dual Band YX510 

I carefully followed your instructions for setup and installation

- wow, what an improvement. 

Prior to installation my indoor signal level (IPhone 3g) was at worst

1bar (-109 – 113dbm) and at best 4 bars (approx -101 – 102 dbm). In

the “good” locations indoors, the signal would sometimes fade to an

unusable level. 

My home is in a “dead” zone where even outside the signal level

varies widely, but is, for the most part marginal. 

After much research with my phone in “test” (db) mode, I found one or

two consistently reliable locations outside and mounted the signal

antenna accordingly. 

With the transceiver mounted in a concealed location near the center

of my single level house, the worst signal I can find is -95 dbm – a

solid 5 bars with 5 db to spare. 

Thanks for a great product. 

Joe Pitman

Testimonial Tuesday

This week’s testimonial is from Marge and Larry Henize in Franklin, North Carolina. They recently installed a zBoost YX 510 Dual Band.

Dear zBoost, 

What an amazing invention you have created!  

Since we retired, my husband and I live in Florida for six months and in the North Carolina Mountains for six months. Of course, cell phone reception is no problem in Florida, but in North Carolina at 4,000 feet, with mountains between our home and the cell tower, we could only get a very weak signal on our front porch, and that could not be sustained long enough to place a call. 

Our neighbor in the mountains told us about zBoost, and now his cell phone is his only telephone here.  Our son installed our zBoost this past weekend and the installation was a piece of cake!  Now we get two bars anywhere in the house – and in some rooms we get three bars!   

What a wonderful thing you have done for us with zBoost.  Now we can enjoy the convenience of a cell phone all year long. 

Sincerely,

Marge Henize

Teleworking in the forest

The picture from this week’s testimonial looks so refreshing after dealing with endless days of temperatures in the 90′s with high humidity.  Take a peek, this picture shows the forest surrounding our customer’s home during a storm in December of 2008.

ToRightOfHouse

 My name is Robert and I want to tell you my story about living in a forest and cellular service. Before moving to the Mt. Baker/Snoqualmie National Forest in Washington State I used to live in major cities and was used to excellent (most of the time) cellular service. Since I can work out of my home I’m not too worried about location. As such, when I moved I wasn’t too concerned about cellular service since I thought all places were “equal”. Was I wrong! I moved from 100%/82% phone signal strength in my office to an astounding 0%. I found I could get reception if I stood under my dining room light. Not good for someone working from home and used cellular networks for testing of products/etc. I had heard about cell boosters and so decided to investigate.

 After researching a number of companies and products I decided on the Wi-Ex’s zBoost 510 Dual Band Booster. Once it arrived I spent a day testing various locations around my house inside and outside and finally settled on mounting the antenna sideways on my middle deck. Why did I choose my middle deck and sideways? Without the 510 I was getting 0% to 33% signal strength outside my house but when I found this odd location and mounted the antenna my cell phone went from no bars to 3-4 bars! I couldn’t believe my eyes (or ears either). This one simple product not only allowed me to get excellent coverage in my house but also probably saved my job.

 During the setup time I had numerous questions for Wi-Ex’s customer service department and I was very impressed with their knowledge and helpfulness. I repeatedly dealt with a guy by the name of Roman and if he is any example of the Customer Service department then other companies should be talking with him to find out how to give a customer an excellent service experience.

 Would I recommend this company and product? I don’t think I can say YES loud enough…great company, great product, and great Customer Service.

CuteGeeks.com Review

This week’s testimonial is a review by Cecelia at CuteGeeks.com.  CuteGeeks.com is a technology blog from the female perspective.

(http://www.cutegeek.com/2009/07/26/can-you-hear-me-can-you-hear-me-now)

Can You Hear Me? Can You Hear Me Now?

July 26th, 2009
By Cecilia

Last month, I began searching for a new place to call home. Criteria that were at the top of my list included large closets, lots of natural light, and proximity to the beach. I’m happy to report that I found a place that met all three criteria. However, there was one key criteria that should have been on my list but wasn’t…cell phone reception.

It wasn’t until I decided to work from home one day that I realized I picked a location that generated only about one or two bars on my AT&T Wireless Blackberry Bold. I experienced dropped calls, “Can you hear me now?” conversations that resulted in the person on the other line hanging up on me, and sometimes the inability to even place a call. It was so bad, I resorted to an almost extinct species in the world of electronics – the home phone. Luckily, I had one, but I thought I’d only be using it to buzz people in from my security gate.

Imagine how ecstatic I was when I was asked to review Wi-Ex’s zBoost YX510-PCS-CEL cell phone reception booster. The cell phone gods must have heard my prayers! I wondered if such things existed and, if they did, whether or not they really work.

I have to admit, I was a little intimidated when I received the package. It included a base unit, base unit antenna, signal antenna, power supply, signal antenna bracket kit, base unit mounting screws, and a DBS satellite coaxial cable. A coaxial cable? I’ve seen the cable man run coaxial cables in my living room, but I’d have to do that myself? Yuck. I thought it would be a lot of work.

But, I was pleasantly surprised at how easy it was to set up. You’re required to setup the zBoost’s base unit at least 15 feet away from the signal antenna. I decided to place the base unit on one of the shelves in my entertainment center. I then ran the coaxial cable on the ground to the top corner of my dining room, right next to a large window. Then I tested the signal. It appeared as though my reception improved. The one to two bars turned into three to four bars. I tried placing phone calls and I didn’t have any problems. I still wasn’t 100 percent sure it was working or if I was just having a good cell phone reception day because sometimes the bars would drop back to one or two. The power light was also a solid orange color which, according to the user guide, means it’s not working right. The next day, I experienced a dropped phone call, which convinced me it wasn’t working.

I decided to experiment by moving the base unit around, testing various locations. Most of the suitable locations I found were too close to the signal antenna. I finally found that if I placed the base antenna on top of my entertainment center, instead of on one of the shelves, the power light remained a solid green. That’s the key here – finding the proper location to place both the base unit and the signal antenna. It may take you a few tries to find the right place. The user guide states that for the best performance, you should place the signal antenna in the attic or on the roof. Neither of those are an option for me. Placing the signal antenna outside of a window is also a better option, but that would have meant a lot more extra work for me.

The signal antenna also isn’t the most aesthetically pleasing thing to hang on your wall. It’s a white bar that comes with black brackets. I opted to purchase a white bracket on my own from Home Depot to mount it to my wall. It’s still not pretty, but it’s less noticeable than using the black brackets.

I’ve been using the YX510-PCS-CEL now for about a week. It definitely boosted the number of bars on my cell phone, and I haven’t experienced a dropped call or failed call since I found the proper location to place the base unit. Call quality still isn’t perfect. Sometimes I hear static or my conversations don’t sound as clear as they could be if I “naturally” had better cell phone reception. However, it’s an improvement and I’ll take better over nothing.

Gerry’s Gang

entire group copy webCelebrating 80 years of Fun, Style and General Awesomeness!”  This was the back of the T-shirts we made for my Mom’s 80th birthday and the front said, “Gerry’s Gang”.

 My family, Gerry’s Gang, was in Amelia Island celebrating my Mom’s 80th birthday.  She is a true Yankee Doodle Dandy, born on the 4th of July.  Most 80 year olds with a husband, 5 children, and 12 grandchildren would be considered the family matron, but not my Mom, she is the leader of Gerry’s Gang.  Adding to Gerry’s gangs are my sibling’s spouses, who have been labeled the out-laws rather than the in-laws

 Our 4th of July celebration included all of the above family members except for one grandson who was on a submarine, (We can’t say where, because it’s a secret.) plus my Mom’s older sister and 2 of her nieces and one nephew.  Whew! That was a lot of people, with a lot of cell phones using different types of phones and service providers.

 Thank goodness my sister and brother in law have a zBoost dual band installed in their home.  With over 25 people in their home for most of the weekend, good cell service was a necessity.  We had family members at the beach, on the golf cart, at the beach club and at the house.  Without cell phones and a good cell phone signal it would have been impossible to keep track of everyone’s comings and goings. 

We spent many hours in and around the pool enjoying each other’s company and celebrating Gerry, the leader of our Gang.

 P1010049

In the iPhone of a Hurricane

hurricane_ike10The following is an excerpt from an article, written by iPhone Atlas staffer David W. Martin, documents his experiences with the Apple iPhone and various applications that helped him survive the passing of hurricane Ike through his Southeast Texas community. To read the entire article, go to http://www.iphoneatlas.com/2008/10/14/in-the-iphone-of-the-hurricane/

Hurricane Ike: Makes life difficult in Southeast Texas

The winds from Ike, however, were noticed way before the storm made landfall since power was lost several hours before the storm struck the coastline and flooding had already started well before that. The result was the loss of the TV, which is, of course, the best form of communication to have. All of us, after all, like to see it coming, don’t we? Weather radar, tornado warnings, bands of rain. In any event, with the loss of power we were also left without landline phone services. I encourage everyone to get and keep a phone handy that does not require electricity for use–the house I took shelter in did not have one. I left mine at home and won’t the next time around. However we did have a battery-operated AM/FM radio to listen to local news bulletins. We also had our cell phones that we made sure were fully charged and kept charged for as long as possible.

I, of course, had my iPhone 3G with me and I had updated it to iPhone OS 2.1 prior to the storm coming. It was fully charged and would prove to be very useful throughout the long night ahead of us. I took some time to look at iPhone OS 2.1 to keep my mind off of things and to work up some topics to write about for iPhone Atlas. The distraction worked fine for a little while until the storm came.

The storm arrived and we were plunged into darkness relying on battery-operated devices, iPods, laptops, cell phones, lanterns, candles, and flashlights. We’d gone to bed early so that we could all stay up and keep watch when the storm came. Some people might laugh about that, but the problem with these storms is that they have a tremendous amount of wind, rain, and most of all, tornados. If we had to leave in a hurry to seek shelter elsewhere, we’d have to act fast. So we needed to be wide awake. No worries there; Ike’s fury took care of that part.

When Ike was in full force around us and with the power out, I sought a means of contacting the outside world and discovered that my iPhone was working and able to make a data connection to AT&T’s network. I, of course, turned off the features on the phone that I did not require such as 3G and Push, so I could get the most out of my batteries in the iPhone. Much to my surprise the phone maintained a connection throughout the whole ordeal. Besides having the AM/FM radio, I had a very useful tool for keeping informed about what was going on around me during the storm.

In the eye of the storm

One thing to note at this point was that since the storm landed in Galveston we not only got hit by it once, but twice. The reason is simple; remember that hurricanes are circular so we got the first part of the circle followed by the dead calm of the eye of the storm–where we took time to assess damage, and then the second part came through, which seemed worse than the first part. It was really amazing to go from fierce to calm, and back to fierce again. Wow. However, it was finally over hours later.

How the iPhone 3G helped

So, now let me give you a rundown of how the iPhone 3G turned out to be an invaluable tool. Sure, most of us complain about it for this and that, but it really saved the day this time around. It actually worked as I expected it to. The bonus was the surprise, at least for me, that AT&T’s network was intact during the storm.

The biggest and most helpful apps used during the duration of the storm were: Palringo, SMS, MySpace, Twitterific, and Weatherbug. Click one of the preceding links to read about an app we’ve covered before. SMS is the standard SMS Texting App that Apple provides for the iPhone. It was used to communicate with family and friends throughout the area and far away.

Reflections after the storm

After going through the ordeal of the hurricane, I again looked at the App Store and with the help of Ben Wilson, my editor, I discovered some other apps in the iTunes store that I will have ready for the next emergency, whether it is a storm or something else. They are: MyWeather, 1st Responder, and WunderRadio. I was also working on a review of the zBoost YX510 a Wi-Ex cell phone repeater prior to the hurricane, which helped as I’ll explain shortly after the storm had passed.

Wi-Ex ZBoost YX510-PCS-CEL

The Wi-Ex zBoost YX510-PCS-CEL cell phone signal extender actually improves your cell phone’s reception of cellular radio signals. This device proved to be very handy after Hurricane Ike had passed and there was some obvious damage to cellular infrastructure due to flooding and loss of power due to the water, wind, or both.

The YX510 successfully pulled in cellular signals from other towers and helped keep us connected via iPhone when others were experiencing signal reception problems. I will be covering this device in detail in a later review, but my initial testing was very promising considering the conditions I was testing the device in.

Calm weather

Southeast Texas is enjoying calm weather again and now you know the story about my experiences during the storm and the fact that the iPhone 3G made a good addition to my hurricane emergency kit.

I was one of the lucky ones since we sustained minor damage to our shelter. We came through better than most people. My own home was unscathed this time around. I was truly blessed.

Back to College

 The 4th of July has come and gone and next on the calendar is Back to School.

My husband and I are at the University of Georgia with our oldest daughter attending her freshman orientation and we are even spending the night in a dormitory room.  One thing I noticed when we checked into the room was the lack of a land line telephone.  As I was trying to hook up my laptop to the internet I found the old phone cord and it had a label saying “This Is NOT An Active Phone Line”.  This was confirmed at one of the sessions, when the director of housing said that this was the first year that UGA would not have land lines in the dorm rooms.

 During today’s sessions there was lots of conversation about safety and notifying our children if there was a campus emergency.  This all seemed well thought out, but as an iPhone user I know how unreliable cell service can be, especially in old buildings.  I spent all day in the Tate Student Center which had both an old and a new section and I had no data service on my iPhone all day. This lack of service was quite disconcerting when the school was counting on cell phones as the main source of communication for emergency situations.

 Since this is my first child that is going off to college, my mind began imagining all kinds of situations that would require a land line or a reliable cell phone signal.  What if there was a family emergency, a terrorist action or a tornado in the area and we couldn’t reach her?

 We will soon be shopping for all the items to set up her new dorm room such as a mini refrigerator, matching comforters, and even a new laptop computer.  After today’s experience I will be adding a zBoost personal to our dorm room shopping list.

BTS

Family Vacation with zBoost Dual Band

GorillaLook!  There is a 300lb Gorilla in the Room

No, our gorilla can’t really make phone calls but as you can see everyone else in the picture is on their cell phone.  This is our 12th year visiting Lakeside, Ohio and there are two big differences this year. The first is our cell signal is terrible.  We have had good cell service here for the past several years but this year it has deteriorated and it is especially bad for the three iPhone users.  After a few days of frustration, we made a call to my husband who was joining us later, to bring the zBoost cell phone signal booster with him. Our signal is much improved and we no longer have to walk to the upper deck or down to the lake to get cell service. The second change is we are all using our cell phones for lots of things besides phone calls.

In past years the kids were texting but now the adults are texting too, when Nana wants to talk to the grandkids she slowly pecks in a message, but the cool thing is they always respond.  I haven’t used our digital camera all vacation.  Instead I prefer my iPhone camera so I can email pictures as they happen and have the pictures handy to share with others, just like a portable photo album.  My sister is enjoying posting her pictures on Facebook and adding comments, she was even playing match maker at dinner the other night with text messages.  My husband is trying to ignore his Blackberry but the nagging business emails and phone calls just keep on coming.  My brother in law investigates new investment stocks and plays games.

The four teenagers in our family constantly stay in touch with the other teenagers at Lakeside.  It’s better than smoke signals.  Basketball game in the park…our kids are texted and quickly on their way.  Fish biting at the dock… bass or perch? The information flows and they’re gone again. The best part, cute girls are only a text message away. Even great grandpa (91) was in on the action.  He wanted a picture of his first born grandchild, who just graduated from high school, as his cell phone screen saver.

Temporary installation tips for the zBoost Dual Band:  We knew we could get a signal on the upper deck so we wrapped the antenna around the upper deck rail, ran the coax cable down the side of the house and in through the living room window.  It took just a few minutes and our problem was solved.  I had brought the zPersonal with me but this was a situation where we really needed the Dual Band unit.

Whether it’s for fun or work, our phones are always with us.  In the past we would tell the kids not to use their phones at the dinner table, now we have to limit the adults too.

If you have a cell phone story that you would like to share, please email Roni at rpridemore@wi-ex.com

Joe and Jan at their Michigan Cabin in the Woods

Many of us dream about getting away to a place with deer in the backyard and an occasional bear on the front porch. Our customers, Jan and Joe are living this dream at their vacation home, Outback Acres. Last week we featured the zBoost Car Unit at “Goats on the Roof” in the North Georgia Mountains.  This week the zBoost YX510 Dual Band is in Upper Michigan at Outback Acres, in a cabin so remote that it only got electricity two years ago. 

Prior to purchasing their zBoost Dual Band, Jan and Joe had a standing joke that in order to make a cell phone call, you had to stand by the flagpole with one hand in the air and your left foot off the ground.

Can You Hear Me Now

Since this wasn’t dependable, they researched signal extenders and purchased a zBoost YX510 Dual Band cell phone signal booster. The product has worked very well for them, but its reliability became critical in the fall of 2007.

In November of that year, a family member’s heart began racing while he was visiting with Jan and Joe at their cabin. They transported him to the nearest hospital 40 miles away. Aided by the zBoost they were able to stay in touch with him on his trip to the hospital.  He was treated and released, but his symptoms continued when he returned to the cabin.  Using their cell phone, they were able to contact his family and arrange for him to be transported home (260 miles), where he was taken back to a hospital near his home.  Without the zBoost there would have been no way to communicate with his family to get him home safely or to stay in touch afterwards. Happily he has had a full recovery.

Installation Tips: The zBoost antenna was installed on the roof, at the end of a 4 foot piece of PVC pipe to get it higher in the air, since the cabin is in a valley surrounded by woods. The zBoost unit is installed on an outside wall and connected by 35 feet of coaxial cable.  The normal coverage is 2500 sq ft but the cabin is so remote and the signal is so weak outside that they have to stay within 10-15 feet of the zBoost unit. Not ideal, but a whole lot better than going outside and standing near the flagpole.

Home In The woodsCan you imagine a bear on your front porch? I definitely wouldn’t want to go outside to make a cell phone call.  What would you say? “Excuse me Mr. Bear I need to make a call.”

 If you would like to visit the area near Outback Acres, the nearest town is Posen (the Potato Capital of Michigan). In September you can join in the fun at the Posen Potato Festival.  It is a happening and thousands of people come from all over Michigan to join in the fun.  They have a parade, a Potato Queen, all kinds of food and fun for all. (www.posenchamber.com/potatoAlso nearby are the famous Mackinac Bridge and the gateway to the Upper Peninsula of Michigan. (www.mackinacbridge.org)

See us next week when the zBoost personal goes to the fire station with Fireman Scott.

Goats on the Roof

Can you imagine driving down the road and you see a sign that says, “Goats on the Roof”.  As you look closer at the gift shop adjacent to the road, you see there are goats on the roof.  Not just one goat but several goats.  Recently my family and I were on a trip to the Dillard House in N Georgia and were so excited to see the goats on the roof that we had to stop to feed them and take pictures.

My name is Roni and I work with Wi-Ex. I am the person collecting the zBoost testimonial stories that we are sharing on our new zBoost blog.  Our customers have numerous stories which include unique zboost locations, creative installation tips and funny ways they tried to improve their cell phone signal before purchasing a zBoost.  Every Tuesday we will be sharing one of our customer stories with you and from time to time we will include one of our own stories too.  The people at Wi-Ex are passionate about their cell phones and getting a good signal wherever they may be. If you have a story you would like to share, please send it to rpridemore@wi-ex.com

Back to…”Goats on the Roof”.  After we took our pictures feeding the goats with several different contraptions and drank hot chocolate by the fire, I had to call my sister in Ohio and tell her all about it.  Well unfortunately, there was no cell phone signal.  I have an iPhone and there was no 3G, no EDGE, basically no bars at all.  I was disappointed and then remembered we had the zBoost car unit.  Not only could I call my sister but I could email her the same pictures you are looking at today.  She shared them with her kids and even though they are 700 miles away it was like we were all there, feeding the goats together. For more information on Goats on the Roof visit (www.roadsideamerica.com/tip/20905)

Installation Tip: At the time, we were just trying out the zBoost Car Unit so we did a quick and easy installation.  Basically, we stuck the magnetic antenna on the car roof, ran the wire through the door to the zBoost unit and plugged it into the cigarette lighter. For a more permanent installation you would want to take the time to hide the wires.

This summer, money is tight for many of us, but there are so many fun things to do close to home. For my family “Goats on the Roof” was less than 2 hours from our home and though it wasn’t our ultimate destination, it was the most memorable part of the trip and it was free. You may not live near “Goats on the Roof” but I know there is something equally as unique in your part of the country.  In the mean time, the 5th annual Great American Backyard Campout (www.nwf.org/BackyardCampout) is this Saturday June 27th.  Dig out those old sleeping bags, borrow a tent from a neighbor and join in the fun. I would love to see pictures of your family’s campout.

Next week the featured zBoost product will be in a cabin in northern Michigan.

Happy Summer, from your friends at Wi-Ex!