Greetings from the Wi-Ex customer support! I’m Roman and I help our customers make their zBoost purchases and product set-up as smooth and carefree as possible. I really love helping our customers to use their cell phones and aircards where they weren’t able to use them before.
This past weekend I attended our family reunion in the mountains of Virginia. The reunion took place at Smith Mountain Lake (about a one hour Southeast of Roanoke). As you can probably imagine the cell phone signal was marginal at best because it is a very rural and hilly area.
On my hour long drive from the airport to the lake house I noticed that my cell phone signal was getting weaker and weaker the further I drove. I also noticed that the TV antennas were getting larger and larger the further I drove from town. I figured that the towers for television signal were getting farther away so the towers for cell phone signal must be getting farther away as well.
After a few failed text messages and dropped calls I was forced to re-calculate my route to find the closest town in order to place consistent calls and texts. Because of this weak signal zone I started to grow a tad perturbed with the whole situation. I thought, “Wow, I really should have brought our YX230 (car unit) along so I could pick up a better signal and experience more consistent calls and texts!”
At the lake house, all of my cousins, aunts, uncles and other relatives brought their cell phones to keep in touch with friends and family while they were away from home. It seemed that everyone in the family had a cell phone! Even my 14 year old cousins had cell phones! I quickly noticed that everyone had to go outside to use their phones to place calls or place their phones on a window sill so they could receive incoming calls and texts. The family knew I worked for Wi-Ex and started to joke that I should have brought one of our zBoost products for a temporary install to help with signal for the weekend.
Living in the city of Atlanta, I’ve never really experienced dead spots and weak signal zones so this was a relatively new experience for me. This journey helped me to further understand the frustration that many cell phones users experience on a day to day basis when they are forced to hang of a window or go outside every time they want to use their phone.
As a Technical Support Rep for Wi-Ex, I assist customers in their installation and optimization of their new zBoost products. The most important aspect of my technical support position involves being a sort of ‘detective’ by gathering information and figuring out the best way to setup our products and solve installation issues. I learned very early that being a good listener and being flexible are the most important parts of my technical support position. Each call and email that I handle is different and each customer is unique. Some customers want quick and simple answers about products that they are inquiring about, while others have installations that are a bit more involved and require much more time and effort.
Some of the most interesting calls we receive involve zBoost installations in unique places. I have assisted customers with the set-up of our products in houseboats, motor homes, yachts and airplane hangars. We even had an installation inside of a cave that was converted into an underground home! Every installation is unique in its own way and we use our detailed knowledge of our products to maximize the performance for each customer and location.
Our most common questions deal with the setup of our home cell phone signal boosters. The most frequent questions relate to the basic set-up of our most popular zBoost product, the YX510 dual band cell phone signal booster. With these units the most important set-up requirement involves mounting the base unit antenna and outdoor signal antenna with at least 15 feet of vertical separation between them. Another important set-up requirement involves separating the outdoor signal antenna 2-3 feet from metal in any direction.
We receive tons of calls from customers thanking us for the product and wishing that we had offered it many years ago. Some customers tell us that they have been able to disconnect their landlines because they are now able to get a strong enough cell signal inside their homes. zBoost to the rescue! Personally, I disconnected my landline in 2001 and it makes me so glad that I don’t have to shell out $30 each month for a service that I didn’t really use in the first place. I made some calculations and figured out that I would have spent $2880 over the past 8 years if I had continued to pay for landline phone service each month. Many of our customers are able to enjoy this same type of savings when they disconnect their landline telephone service after hooking up one of our zBoost products.
As the word of mouth for our company spreads, we communicate with customers all over the US and now overseas with our new International product line! Please call us in the customer support department at: 1-800-871-1612. When you call feel free to ask for Roman!
The smart phone is no longer just for work. With so many types of apps available and different uses for a smart phone then they are perfect for staying organized on trips. While traveling I’ve used my smart phone for checking my flight times, or even reserving the jetskis for us to ride later in the day. TripCase has helped me so much before because it keeps me organized with all the info or reservations everywhere and has the phone numbers in case I need to book a hotel for an extra date. Another favorite app is Packing Pro because it’ll remind me to take sun screen if I’m going to the beach or ski goggles if heading to the mountains and skiing.
I do plan ahead for special occasions like birthdays and holidays so they hit on the right day.
Celebrating 80 years of Fun, Style and General Awesomeness!” This was the back of the T-shirts we made for my Mom’s 80th birthday and the front said, “Gerry’s Gang”.
